STATUE OF WILLA JADWIGA BED AND BREAKFAST
§1 MATTER OF STATUE
- The statute defines the conditions of provided services, responsibilities andstay in the area of Willa Jadwiga. It is the integral part of the agreement made by booking or paying the whole price of the stay. Doing that, the guest confirms that they have familiarized with the statute and accepts it.
- The statute obliges every guest of the Willa Jadwiga.
- The statute is available in every room as well as on the website of Willa Jadwiga www.willajadwiga.pl
§2 HOTEL DAY
- A room in Willa Jadwiga is rented for hotel days.
- A hotel day lasts from 2 p.m. to 11 a.m. the next day.
- A request for prolonging a hotel day should be made at the reception as quickly as possible. Willa Jadwiga may not accept the request for prolonging the stay in case of no vacancy or not obeying the statute by the guest.
- Willa Jadwiga may not accept the request for prolonging the stay if the payment for hitherto stay is not made.
§3 BOOKING ADN REGISTRATION
- Registration of the guest is made on the basis of presenting an identity card with a photo to the receptionist and signing a registration card.
- The guest of Willa Jadwiga must not hand over the room to other people even if his/ her stay period is not over.
- People, who are not registered at the hotel, may stay in the area of Willa Jadwiga from 7a.m. to 10 p.m.
- Willa Jadwiga may not accept the guest who violated the statute during the previous visit, especially if they had caused the damage against the property of Willa Jadwiga or other guests’ or they had harmed any guests or other person staying in the area of Willa Jadwiga.
- Willa Jadwiga reserves the right to pre-authorize your credit card or to charge the deposit payment for the whole stay.
- If the reservation of the room is not canceled before 6 p.m. on the day of the arrival or if the guest does not come on planned time, the payment will not be given back.
- If the stay is booked during expo, Willa Jadwiga has the right to charge expenses to the guest for whole stay.
- In case of resignation the stay during the hotel day, Willa Jadwiga does not give back the payment for the hotel day.
- Willa Jadwiga provides services according to its standards and category.
- Guests are asked to make any objections at the reception desk if any occurred. That will help us with improving our services.
- Willa Jadwiga ensures:
- conditions to comfortable and relaxing stay,
- security of the stay, including security of information about guest,
- professional and kind service,
- room cleaning and carrying out some minor repairs in the guest absence unless the guest whishes so.
§5 RESPONSIBILITIES OF THE GUEST
- Children under 12 should be under guardianship of their tutors. Tutors are financially responsible for any damages made by children.
- Guests are financially responsible for any damage made by them or their visitors against the property of Willa. Willa reserves the right to charge guests’ credit cards for occurred damages after their leaving.
- In case of breaking the rules of the statute, Willa Jadwiga may refuse to provide further services to the guests. Such guests are obliged to immediate obey to the Willa’s demands, settle current payments, pay for potential damages and leave the area of Willa Jadwiga immediately.
- For the sake of safety, the guest should switch off a TV, turn off the lights and taps and lock the door every time they leave the room.
- Willa Jadwiga has the right to lien on guest’s property in case if the payment is delayed or not made.
§6 RESPONSIBILITIES OF WILLA JADWIGA
- Willa Jadwiga is responsible for loss or damage on guests’ property within the civil code.
- The guest should inform the staff immediately after noticing the damage.
- Willa Jadwiga is responsible for loss or damage of money, securities, valuables and things that have artistic or scientific value only if they were kept in hotel deposit.
- Willa Jadwiga is not responsible for loss or damage of a car or other vehicle owned by the guests or things and animals left in vehicles, regardless if the vehicles were left in or outside the area of Willa Jadwiga.
§7 RETURNING OF LOST THINGS
- Personal belongings left in the room will be sent on address indicated by the guest at his expense.
- If the guest do not make a request of sending their belongings back, they will be kept at owner’s expense in Willa Jadwiga for a month, after that time the belongings will become Willa Jadwiga’s property. Groceries will be kept for 24 hours.
§8 QUIET HOURS
- In Willa Jadwiga’s rooms there are quiet hours between 10p.m. and 7a.m.
- Guests have the right to make complaints in case of noticing any negligence of provided services.
- Every complaint should be made at the reception desk.
- Complaints should be made immediately after noticing of negligence of provided services.
§10 ADDITIONAL ARTICLES
- There is a possibility of keeping pets in rooms of Willa Jadwiga. The pets can be kept for additional payment and after former notification. The animals should be kept in a way that they do not endanger other guests and staff. A pet owners should remove excretion after their pets.
- Smoking is forbidden in the rooms of Willa Jadwiga. For breaking this rule Willa can charge guest’s credit card with 300PLN fine.
- Guests cannot keep dangerous goods in Willa Jadwiga such as: guns, ammunition, explosives or flammable and illuminative materials.
- The guest shall authorize Willa Jadwiga B&B to carry out the processing of personal data for the purposes of conducting guest’s stay in the hotel and providing other services of Willa Jadwiga, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments). The guest has a right to access and correction their personal data.
- Door-to-door selling and canvassing is forbidden in the area of Willa Jadwiga.
- Causing excessive noises, unpleasant smells or other things that may disturb or make harm to other guests of Willa is forbidden.
- Guests cannot make any changes in the rooms or their equipment of Willa Jadwiga except for minor rearrangement of furniture, which does not change its functionality and safety of use.